Customer Success Manager - Adaptive Planning

Workday

San Francisco, CA, USA
Base: $107,000 - $160,400 usd (san francisco); bas...
Fully remote
3+ years csm experience supporting saas
2+ years change management and process re-engineering
Proficiency with salesforce crm and gainsight
The role involves acting as a trusted advisor to enterprise customers to ensure they achieve maximum value from Workday Adaptive Planning solutions

Job Summary

  • The role involves acting as a trusted advisor to enterprise customers to ensure they achieve maximum value from Workday Adaptive Planning solutions.
  • You will be responsible for managing renewals end-to-end, negotiating contracts, and identifying upsell opportunities to drive revenue growth.
  • Workday offers a flexible work approach requiring at least 50% time in-office or with customers while providing competitive compensation and benefits.

Matching Summary

The role involves acting as a trusted advisor to enterprise customers to ensure they achieve maximum value from Workday Adaptive Planning solutions.

Salary

Base: $107,000 - $160,400 USD (San Francisco); Base: $90,300 - $160,400 USD (Other US locations); Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants

Skills & Requirements

Must-have

  • 3+ years CSM experience supporting SaaS
  • 2+ years change management and process re-engineering
  • Proficiency with Salesforce CRM and Gainsight
  • Strategic account management and planning experience
  • Renewal negotiation and contract management skills
  • Executive relationship building and communication

Nice-to-have

  • Experience in EPM/CPM or financial ERP space
  • Pricing strategy and critical thinking skills
  • Ability to manage ambiguity in complex environments
  • Proven track record of overachieving sales targets
  • Collaboration across Sales, Services, and Product teams

Key Requirements

  • Bachelor's degree or equivalent work experience
  • 3+ years of Customer Success Manager experience
  • 2+ years of change management practice experience
  • 2+ years of CRM and customer success tool usage
  • Proven ability to collaborate at the Executive level

Work Rights

Not specified

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