Digital Fraud Inwards Inbound

Hecommunitybank

Sydney, Australia
Hybrid
High volume call centre environment
Strong problem-solving skills
Ability to handle distressed customers
The Fraud and Scams team is dedicated to safeguarding customers by preventing fraudulent activities

Job Summary

  • The Fraud and Scams team is dedicated to safeguarding customers by preventing fraudulent activities.
  • This role involves delivering excellent customer service to victims of Digital Fraud.
  • You will work in a high-paced environment and must be willing to adapt to changing situations.

Matching Summary

The Fraud and Scams team is dedicated to safeguarding customers by preventing fraudulent activities.

Skills & Requirements

Must-have

  • High volume call centre environment
  • Strong problem-solving skills
  • Ability to handle distressed customers

Nice-to-have

  • Emotional resilience
  • Excellent communication skills
  • Experience in Financial Services

Key Requirements

  • Preferred experience in Financial Services
  • Ability to resolve basic customer complaints
  • Commitment to confidentiality and privacy principles

Work Rights

Not specified

Tailored Resume

Cover Letter