The IT Service Desk Specialist serves as the primary point of contact for delivering Level 0 and Level 1 support to school users
Job Summary
The IT Service Desk Specialist serves as the primary point of contact for delivering Level 0 and Level 1 support to school users.
Responsibilities include managing incidents via the Service Desk Portal, resolving hardware and software issues within SLAs, and supporting classroom technology like Interactive TVs.
The role requires overseeing IT asset lifecycle management, conducting PC upgrades, and ensuring accurate documentation of all customer interactions.
Matching Summary
Match Score: 75
The IT Service Desk Specialist serves as the primary point of contact for delivering Level 0 and Level 1 support to school users.
Skills & Requirements
Must-have
Microsoft Windows 10 support
Apple iOS and macOS support
Microsoft Office 365 proficiency
Google Workspace experience
Hardware asset lifecycle management
Interactive TV and projector support
Nice-to-have
Strong analytical problem-solving skills
Excellent time management abilities
Creative technical solution finding
Team collaboration in IT environment
Key Requirements
Diploma or degree in IT-related discipline
Minimum 1 year Customer Service Experience in Technical Service Desk