Airfreight Customer Service (Import) [SL]

WECRUIT PTE. LTD.

Singapore
End-to-end airfreight forwarding operations
Customs clearance for imports
Shipment documentation management
The role involves managing end-to-end airfreight forwarding operations including bookings, documentation, and coordination with various stakeholders

Job Summary

  • The role involves managing end-to-end airfreight forwarding operations including bookings, documentation, and coordination with various stakeholders.
  • Candidates will serve as the primary customer contact, providing timely updates and resolving complex operational or customs-related issues.
  • The position requires monitoring performance against SLAs and KPIs while contributing to process improvement initiatives for enhanced efficiency.

Matching Summary

Match Score: 85

The role involves managing end-to-end airfreight forwarding operations including bookings, documentation, and coordination with various stakeholders.

Skills & Requirements

Must-have

  • end-to-end airfreight forwarding operations
  • customs clearance for imports
  • shipment documentation management
  • coordination with airlines and ground handlers
  • billing and job closure processes

Nice-to-have

  • proactive problem resolution skills
  • process improvement initiative experience
  • ability to guide junior staff members
  • strong customer service orientation
  • experience with high-value shipments

Key Requirements

  • Experience in airfreight import and export
  • Knowledge of customs clearance procedures
  • Ability to manage time-sensitive shipments

Work Rights

Not specified

Tailored Resume

Cover Letter