MediCard Phils., Inc. is seeking a Customer Management Associate to handle customer inquiries, complaints, and verification processes related to health maintenance services. The ideal candidate should possess strong communication skills, be assertive and dynamic, and able to manage a high volume of customer interactions efficiently
Job Summary
The role is responsible for providing assistance to all phone-in inquiries regarding customer assistance, complaints, and membership status.
MediCard boasts over half a million members and operates 16 free-standing clinics nationwide while maintaining a commitment to innovative healthcare.
Employees must entertain an average of at least 6 patients per hour and coordinate with departments like Underwriting and Revenue Management.
Matching Summary
Match Score: 75
MediCard Phils., Inc. is seeking a Customer Management Associate to handle customer inquiries, complaints, and verification processes related to health maintenance services. The ideal candidate should possess strong communication skills, be assertive and dynamic, and able to manage a high volume of customer interactions efficiently.
Skills & Requirements
Must-have
Handles telephone inquiries promptly
Validates outpatient consultations
Coordinates with Underwriting Department
Logs customer complaints using forms
Processes patient information sheets
Nice-to-have
Assertive and dynamic personality
Energetic team member
Strong coordination skills
Commitment to diversity and inclusion
Key Requirements
Ability to handle 48 patients per day
Experience in customer assistance and verification
Proficiency in logging complaints and preparing reports