Customer Support Technology Specialist I, Ems

University of Rochester

Rochester, New York, United States
$55,955.00 - $78,336.00; bonus/equity: not specifi...
Fully remote
Microsoft windows experience
Apple macos experience
Linux experience
The University of Rochester is committed to fostering an inclusive community defined by the values of equity, leadership, integrity, openness, respect, and accountability. The Customer Technology Specialist provides high-level software and hardware support while managing IT projects to enhance the academic and performance environment. This role requires a methodical troubleshooter who can effectively communicate with faculty, staff, and students across various platforms and applications

Job Summary

  • The University of Rochester is committed to fostering an inclusive community defined by the values of equity, leadership, integrity, openness, respect, and accountability. The Customer Technology Specialist provides high-level software and hardware support while managing IT projects to enhance the academic and performance environment. This role requires a methodical troubleshooter who can effectively communicate with faculty, staff, and students across various platforms and applications.

Matching Summary

The University of Rochester is committed to fostering an inclusive community defined by the values of equity, leadership, integrity, openness, respect, and accountability. The Customer Technology Specialist provides high-level software and hardware support while managing IT projects to enhance the academic and performance environment. This role requires a methodical troubleshooter who can effectively communicate with faculty, staff, and students across various platforms and applications.

Salary

$55,955.00 - $78,336.00; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Microsoft Windows experience
  • Apple macOS experience
  • Linux experience
  • Help Desk Ticketing System management

Nice-to-have

  • Effective communication skills
  • Team collaboration
  • Knowledge of music applications

Key Requirements

  • High School Diploma required
  • 4 years of relevant experience required
  • Bachelor's degree preferred

Work Rights

Not specified

Tailored Resume

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