Senior Customer Success Manager

ABC Fitness

Base: $75,000 - $85,000 usd annually; bonus/equity...
Fully remote
Build executive-level relationships
Lead complex implementations
Drive customer retention and growth
As a Sr. Customer Success Manager, you will play a strategic role in driving long-term customer value, retention, and growth across a portfolio of enterprise clients

Job Summary

  • As a Sr. Customer Success Manager, you will play a strategic role in driving long-term customer value, retention, and growth across a portfolio of enterprise clients.
  • You will serve as a trusted advisor to executive stakeholders, partnering closely with customers to align our solutions with their business objectives and ensure measurable outcomes.
  • The company offers a purpose-led culture with benefits including open PTO, Days of Disconnect, Parental & Pawternity Leave, and a quarterly fitness reimbursement.

Matching Summary

As a Sr. Customer Success Manager, you will play a strategic role in driving long-term customer value, retention, and growth across a portfolio of enterprise clients.

Salary

Base: $75,000 - $85,000 USD annually; Bonus/Equity: Bonuses and commissions may be eligible; Benefits: Medical/Dental/Vision coverage, EAP, Calm App subscription

Skills & Requirements

Must-have

  • Build executive-level relationships
  • Lead complex implementations
  • Drive customer retention and growth
  • Manage customer escalations
  • Monitor account health and risks
  • Deliver executive business reviews

Nice-to-have

  • Ambitious and authentic culture
  • Growth mindset and professional development
  • Collaborative and supportive team
  • Fitness industry experience

Key Requirements

  • 5+ years of relevant experience
  • Experience with CRM and/or project management tools
  • Ability to manage multiple key accounts simultaneously

Work Rights

Not specified

Tailored Resume

Cover Letter