Principal Product Manager, It Service Management

Workday

Not specified; not specified; not specified
Fully remote
12+ years servicenow platform experience
Itil foundation certification required
Bachelor's degree in computer science or related field
The role involves shaping the business user experience and increasing platform adoption across the organization as a strategic partner

Job Summary

  • The role involves shaping the business user experience and increasing platform adoption across the organization as a strategic partner.
  • Candidates will lead end-to-end business analysis from discovery workshops to detailed requirements to deliver measurable business value.
  • Workday offers a flexible work approach requiring at least half of the time each quarter to be spent in the office or with customers.

Matching Summary

The role involves shaping the business user experience and increasing platform adoption across the organization as a strategic partner.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 12+ years ServiceNow platform experience
  • ITIL Foundation Certification required
  • Bachelor's degree in Computer Science or related field
  • Full life cycle development for ServiceNow customizations
  • Strategic advisor to business stakeholders

Nice-to-have

  • ServiceNow Admin Certification preferred
  • Experience with PagerDuty integration
  • Strong focus on exceptional user experiences
  • Proven record of designing service management processes

Key Requirements

  • Minimum 12+ years of ServiceNow experience
  • ITIL Foundation Certification
  • Bachelor's degree in Computer Science or equivalent
  • Experience with ITSM and ITIL practices

Work Rights

Not specified

Tailored Resume

Cover Letter