Senior Special Order Associate - Remote In New Braunfels, Tx
HD Supply Holdings
New Braunfels, TX, US
Fully remote
Special order research and sourcing
Customer service and order processing
Invoice discrepancy reconciliation
Researches, sources, and assigns margins on special orders, determining appropriate pricing for non-catalog items
Job Summary
Researches, sources, and assigns margins on special orders, determining appropriate pricing for non-catalog items.
Processes all return requests, reconciles invoice discrepancies, and follows up on unaccepted customer quotes to convert them to sales.
Maintains vendor pricing catalogs, conducts vendor training, and works with vendors to ensure documentation is completed and order statuses are updated.
Matching Summary
Researches, sources, and assigns margins on special orders, determining appropriate pricing for non-catalog items.
Skills & Requirements
Must-have
Special order research and sourcing
Customer service and order processing
Invoice discrepancy reconciliation
Vendor price negotiation
Inbound/outbound phone call environment
MS Excel and CRM proficiency
Nice-to-have
B2B sales experience
Facilities product knowledge
Independent and accountable self-starter
Professional phone etiquette
Key Requirements
3+ years customer service / order processing experience
Proven ability to meet or exceed sales goals in a remote position
Generally 5-7 years of experience in a related area