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Salesforce UK is seeking a Product Adoption Specialist for its Customer Success Adoption team. The role involves leading research and strategy for platform adoption, focusing on data analysis and program execution to enhance customer success and engagement with their products.
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Job Summary
This is a high-impact, cross-functional role that blends rigorous research, data analysis, and program execution, acting as the bridge between product innovation and customer realization.
You will investigate why customers struggle, identify 'Adoption Paths' that lead to healthy operations, and codify those insights into scalable programs.
The role aims to drive roadmap adoption, scale success through data-backed recommendations, operationalize value by creating frameworks for measuring outcomes, and empower field teams with playbooks.
Matching Summary
Match Score: 75
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Salesforce UK is seeking a Product Adoption Specialist for its Customer Success Adoption team. The role involves leading research and strategy for platform adoption, focusing on data analysis and program execution to enhance customer success and engagement with their products.
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Skills & Requirements
Must-have
Platform Adoption Strategy
Customer Success Research
Data Analysis and Program Execution
Cross-functional Collaboration
Scalable Digital Guidance
Nice-to-have
AI CRM Expertise
Agentforce Future Focus
Trailblazer Mindset
Key Requirements
8+ years in Management Consulting, Strategy, or Customer Success