Base: £26,000 - £29,000 py; bonus/equity: not spec...
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Resource planning and scheduling
Contact centre environment experience
Wfm systems (verint)
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Domestic & General is seeking a Scheduling Resource Analyst for a 15-month fixed-term contract in Nottingham, UK. The role involves designing and managing agent schedules to balance customer demand with employee needs, requiring experience in resource planning within a contact center environment.
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Job Summary
You’ll play a critical role in designing and managing agent schedules that balance customer demand with employee needs.
Key responsibilities include preparing and publishing schedules, identifying coverage gaps, and supporting shift review processes.
The company offers personal and professional growth, work-life balance with a hybrid role, and a free protection plan.
Matching Summary
Match Score: 75
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Domestic & General is seeking a Scheduling Resource Analyst for a 15-month fixed-term contract in Nottingham, UK. The role involves designing and managing agent schedules to balance customer demand with employee needs, requiring experience in resource planning within a contact center environment.
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Salary
Base: £26,000 - £29,000 pa; Bonus/Equity: Not specified; Benefits: Not specified