Customer Success Manager

AUTODESK

Tokyo, Japan
Enterprise business agreement (eba) customers
Account management and relationship building
Drive solution adoption
Support the long-term success of customers under Autodesk’s Enterprise Business Agreement (EBA), helping them achieve business objectives and driving solution adoption through a variety of services

Job Summary

  • Support the long-term success of customers under Autodesk’s Enterprise Business Agreement (EBA), helping them achieve business objectives and driving solution adoption through a variety of services.
  • As the primary point of contact for customers with EBA contracts, you will be responsible for account management and relationship building, ensuring smooth onboarding, adoption, and coordinated support.
  • This position offers a highly rewarding opportunity to make a significant impact on both customers and Autodesk, with a culture grounded in Customer First.

Matching Summary

Support the long-term success of customers under Autodesk’s Enterprise Business Agreement (EBA), helping them achieve business objectives and driving solution adoption through a variety of services.

Skills & Requirements

Must-have

  • Enterprise Business Agreement (EBA) customers
  • Account management and relationship building
  • Drive solution adoption
  • Recurring revenue business model understanding
  • Business-level Japanese and English proficiency

Nice-to-have

  • Customer-first mindset
  • Passion for long-term relationships
  • Positive attitude towards change
  • Empathy and trust building
  • Interest in manufacturing, architecture, construction, or engineering

Key Requirements

  • 3+ years leadership experience customer-facing
  • Business-level Japanese and English

Work Rights

Not specified

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