Director Of Quality

Raffles Jakarta

Jakarta, Indonesia
**
Service excellence champion
Strategic quality leadership
Guest feedback analysis
** Raffles Jakarta is seeking a Director of Quality to ensure exceptional guest experiences and uphold the luxury brand's standards. The role involves strategic leadership in quality assurance initiatives and requires significant experience in hospitality, particularly within luxury environments. **

Job Summary

  • The Director of Quality serves as the guardian of the hotel’s service excellence, championing a culture of flawless guest experiences that embody the prestige and integrity of a world-class luxury brand.
  • This role provides strategic leadership and direction for all quality assurance initiatives—ensuring that every touchpoint, from pre-arrival to post-departure, reflects the highest standards of craftsmanship, hospitality, and care.
  • Through meticulous monitoring of service metrics, proactive audits, and insightful analysis of guest feedback, this role transforms data into action plans that continuously refine operational excellence and deepen guest loyalty.

Matching Summary

Match Score: 75

** Raffles Jakarta is seeking a Director of Quality to ensure exceptional guest experiences and uphold the luxury brand's standards. The role involves strategic leadership in quality assurance initiatives and requires significant experience in hospitality, particularly within luxury environments. **

Skills & Requirements

Must-have

  • Service excellence champion
  • Strategic quality leadership
  • Guest feedback analysis
  • Continuous improvement mindset
  • Brand ambassador role

Nice-to-have

  • Art and culture appreciation
  • Sustainability commitment
  • Community engagement focus
  • Tranquil oasis environment

Key Requirements

  • Bachelor's degree required
  • Minimum 8 years hospitality experience
  • Previous leadership experience required
  • Luxury hotel background valued
  • Quality and service excellence expertise

Work Rights

Not specified

Tailored Resume

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