Loan Servicing Collections Specialist

Americor

Irvine, CA, United States
$20.00-$22.00 ph + bonus; not specified; medical, ...
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Inbound and outbound calls
Inbound and outbound emails
Sms messaging and online chats
** Credit9 is seeking a Loan Servicing Collections Specialist to manage past-due accounts through effective communication and problem-solving strategies. The role involves working directly with clients to create payment plans and assist with hardship programs while maintaining high performance standards. **

Job Summary

  • Assist in the daily communications and servicing of past-due accounts on an inbound and outbound basis.
  • Work directly with clients to resolve delinquency by creating payment plans and assisting with enrollment in hardship assistance programs.
  • Receive ongoing training and development, with opportunities for career advancement and a comprehensive benefits package including 401(k) match.

Matching Summary

Match Score: 75

** Credit9 is seeking a Loan Servicing Collections Specialist to manage past-due accounts through effective communication and problem-solving strategies. The role involves working directly with clients to create payment plans and assist with hardship programs while maintaining high performance standards. **

Salary

$20.00-$22.00 per hour plus bonus; Not specified; Medical, Dental, Vision, Life Insurance, Paid Time Off, 401(k) match

Skills & Requirements

Must-have

  • Inbound and Outbound Calls
  • Inbound and Outbound Emails
  • SMS messaging and online chats
  • Customer service and collections tactics
  • Loan Servicing guidelines adherence

Nice-to-have

  • Professional presentation and demeanor
  • Adaptable to changes in direction
  • Team player

Key Requirements

  • 3+ years of Loan Servicing experience
  • Call Center experience
  • Proficient with Microsoft Office and Google Suite
  • Understanding of collections metrics
  • High School diploma or equivalent

Work Rights

Not specified

Tailored Resume

Cover Letter