Director, Ai & Chatbot

OKX

Kuala Lumpur, Malaysia
On-site
Strong technical fluency in nlp and llm systems
Proven experience in fintech or crypto environments
Ability to connect ai model behavior with operational outcomes
OKX is seeking a Director of AI & Chatbot to drive the transformation of its chatbot capabilities into a strategic, AI-driven function that enhances customer experience globally. The ideal candidate should possess strong technical expertise in NLP and LLM systems, along with experience in fintech or crypto environments

Job Summary

  • The role involves owning and scaling OKX's conversational AI and bot intelligence capability globally to improve automation and efficiency.
  • This function sits at the intersection of Customer Operations, AI & Data Systems, Product & Engineering, and Knowledge & Content Systems.
  • The successful candidate will lead the transformation from performance management into a strategic AI-driven capability that materially improves customer experience.

Matching Summary

Match Score: 85

OKX is seeking a Director of AI & Chatbot to drive the transformation of its chatbot capabilities into a strategic, AI-driven function that enhances customer experience globally. The ideal candidate should possess strong technical expertise in NLP and LLM systems, along with experience in fintech or crypto environments.

Skills & Requirements

Must-have

  • Strong technical fluency in NLP and LLM systems
  • Proven experience in fintech or crypto environments
  • Ability to connect AI model behavior with operational outcomes

Nice-to-have

  • Experience leading high-performing AI-native teams
  • Strategic partnership skills with Product and Engineering
  • Background in transforming traditional chatbot operations

Key Requirements

  • Director level experience in AI or Bot Intelligence
  • Leadership background in fintech or trading environments
  • Expertise in Large Language Models (LLMs) and Natural Language Processing (NLP)

Work Rights

Not specified

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