Service Operations Director - Evinova

Evinova

Base: $165,656.80 - $217,424.55 usd; bonus/equity:...
Hybrid
Incident management leadership
Cross-functional team leadership
Stakeholder and executive communications
This role exists to build and lead a dedicated, expert-led function that owns how Evinova responds when things go wrong and makes sure they go wrong less often

Job Summary

  • This role exists to build and lead a dedicated, expert-led function that owns how Evinova responds when things go wrong and makes sure they go wrong less often.
  • You will be the single accountable coordinator for all production and internal incidents, leading War Room response sessions and driving resolution.
  • Evinova is a health-tech business within the AstraZeneca Group, focused on accelerating the delivery of better health outcomes through digital health solutions.

Matching Summary

This role exists to build and lead a dedicated, expert-led function that owns how Evinova responds when things go wrong and makes sure they go wrong less often.

Salary

Base: $165,656.80 - $217,424.55 USD; Bonus/Equity: short-term incentive bonus opportunity, equity-based long-term incentive program; Benefits: qualified retirement program, paid vacation and holidays, paid leaves, health benefits

Skills & Requirements

Must-have

  • incident management leadership
  • cross-functional team leadership
  • stakeholder and executive communications
  • on-call processes and tooling
  • observability and monitoring platforms
  • cloud infrastructure and SaaS architecture

Nice-to-have

  • health tech background
  • regulated software environments
  • high-availability platforms experience
  • ITSM platform familiarity
  • SLO/SLI and error budget frameworks

Key Requirements

  • 8+ years incident management experience
  • Technical program management experience
  • Platform/cloud operations experience
  • Familiarity with ITIL frameworks
  • Experience with on-call tooling
  • Experience with observability platforms
  • Strong understanding of cloud infrastructure
  • Experience running post-incident reviews

Work Rights

Not specified

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