Base: $75,000 - $88,000; bonus/equity: not specifi...
Customer journey ownership
Customer engagement and education
Data-driven insights
Amplify is seeking a proactive and customer-focused Digital Success Manager to support a high-volume portfolio of Tier 3 customers, ensuring a smooth onboarding experience and ongoing engagement through scalable strategies
Job Summary
Amplify is seeking a proactive and customer-focused Digital Success Manager to support a high-volume portfolio of Tier 3 customers, ensuring a smooth onboarding experience and ongoing engagement through scalable strategies.
Essential responsibilities include owning the customer journey from onboarding through post-sales, developing strategic success plans, acting as a trusted advisor, and executing project plans for implementations.
The role involves analyzing account data for insights, monitoring customer health, seeking upsell/cross-sell opportunities, and maintaining product expertise across Amplify’s suite of products.
Matching Summary
Amplify is seeking a proactive and customer-focused Digital Success Manager to support a high-volume portfolio of Tier 3 customers, ensuring a smooth onboarding experience and ongoing engagement through scalable strategies.
Salary
Base: $75,000 - $88,000; Bonus/Equity: Not specified; Benefits: 401(k) plan, competitive health insurance and mental health options, basic life insurance, paid time off, parental leave, access to development programs
Skills & Requirements
Must-have
Customer Journey Ownership
Customer Engagement and Education
Data-Driven Insights
Product Mastery
CRM software familiarity
Nice-to-have
Proactive and customer-focused
Scalable strategies
Trusted advisor and coach
Collaborative mindset
Key Requirements
2+ years of experience
Bachelor's degree or equivalent experience
Demonstrated communication and presentation skills