Customer Service Executive - Pgip

M&G Prudential

Stirling, United Kingdom
Not specified; benefits: 18% pension contribution;...
Hybrid (3 days at home, 2 in the office)
Hybrid working arrangement (3 days remote)
Handling complex customer and adviser cases
Strong written and verbal communication skills
M&G Prudential is seeking a Customer Service Executive for their hybrid team in Stirling, UK, focusing on delivering exceptional service in the financial sector. The role involves managing complex customer inquiries, supporting digital tools, and ensuring compliance while fostering a supportive team environment

Job Summary

  • This role offers a hybrid working model combining 3 days from home and 2 days in the office at Stirling.
  • You will own customer and adviser cases from start to finish, resolving complex queries and championing digital tools.
  • The company provides a valuable pension scheme with 18% contributions, 38 days annual leave, and comprehensive health protection cover.

Matching Summary

Match Score: 85

M&G Prudential is seeking a Customer Service Executive for their hybrid team in Stirling, UK, focusing on delivering exceptional service in the financial sector. The role involves managing complex customer inquiries, supporting digital tools, and ensuring compliance while fostering a supportive team environment.

Salary

Not specified; Benefits: 18% pension contribution; Leave: 38 days annual leave plus flexible time off

Skills & Requirements

Must-have

  • Hybrid working arrangement (3 days remote)
  • Handling complex customer and adviser cases
  • Strong written and verbal communication skills
  • Accuracy in financial data and compliance
  • Ability to work rotating shift patterns

Nice-to-have

  • Experience with Pension Services
  • Digital Account Championing experience
  • Curious and adaptable mindset
  • Team-oriented collaborative approach
  • Interest in financial services growth

Key Requirements

  • No specific degree or certification required
  • Pension services experience is a bonus but not mandatory

Work Rights

Not specified

Tailored Resume

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