Sr. Specialized Customer Success Manager, Talent Ai

Workday

Atlanta, Georgia, USA
Base: $113,800 - $170,800 usd; bonus/equity: role ...
Hybrid (50% in-office or field engagement per quarter)
Ai/ml or data-driven products
Talent acquisition transformation
Strategic customer success
Workday is seeking a Senior Specialized Customer Success Manager for its Talent AI team, focusing on driving customer success through AI-powered Talent Acquisition solutions. The role emphasizes collaboration, strategic engagement with customers, and managing complex projects to enhance adoption and value realization

Job Summary

  • Serve as a strategic partner to customers, guiding them through organizational change, workflow redesign, and operating model shifts required to unlock the full value of AI in Talent Acquisition.
  • Lead proactive, planned customer engagements (e.g., onboarding, value realization, optimization, and expansion workshops) that accelerate adoption and maturity.
  • Contribute to continuous improvement of our Customer Success framework by sharing learnings, refining playbooks, and helping to standardize motions that can scale without increasing cost to serve.

Matching Summary

Match Score: 85

Workday is seeking a Senior Specialized Customer Success Manager for its Talent AI team, focusing on driving customer success through AI-powered Talent Acquisition solutions. The role emphasizes collaboration, strategic engagement with customers, and managing complex projects to enhance adoption and value realization.

Salary

Base: $113,800 - $170,800 USD; Bonus/Equity: Role may be eligible for bonus/commission and stock grants; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • AI/ML or data-driven products
  • Talent Acquisition transformation
  • strategic customer success
  • customer-facing role
  • AI value realization

Nice-to-have

  • curious minds and courageous collaborators
  • sun-drenched optimism and drive
  • empathy and shared enthusiasm
  • bold ideas and genuine care

Key Requirements

  • 5+ years customer-facing services experience
  • 2+ years AI/ML or data-driven products experience
  • 2+ years Talent Acquisition or HR experience
  • Bachelor’s degree or equivalent work experience

Work Rights

Not specified

Tailored Resume

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