Coordinator Operational Support, Technology Services

City of Toronto

North York, ON, Canada
$94,905.00 - $128,386.00 py
On-site
Technology services business processes
Project management
Vendor management
Provide support, coordination and advice to management and staff on work plan and priorities, customer service improvement, financial controls and compliance, service-based operating and capital budgets, management reporting, performance management and metrics, business process improvements, and project planning and development

Job Summary

  • Provide support, coordination and advice to management and staff on work plan and priorities, customer service improvement, financial controls and compliance, service-based operating and capital budgets, management reporting, performance management and metrics, business process improvements, and project planning and development.
  • Liaise between management, other Technology Services sections, client divisions and corporate partners in the area of technology infrastructure planning, development, sustainment, budget management, staff complement management and service management.
  • Prepare business cases, feasibility studies, project charters/plans, business/functional/technical requirements, design documents, training strategies/plans and user documentation.

Matching Summary

Provide support, coordination and advice to management and staff on work plan and priorities, customer service improvement, financial controls and compliance, service-based operating and capital budgets, management reporting, performance management and metrics, business process improvements, and project planning and development.

Salary

$94,905.00 - $128,386.00

Skills & Requirements

Must-have

  • Technology Services business processes
  • project management
  • vendor management
  • financial analysis
  • large datasets analysis
  • formal contractual documents

Nice-to-have

  • continuous learning
  • innovation
  • stakeholder management
  • governance structures
  • SAP Modules and S/4 Hana

Key Requirements

  • Post-secondary education or equivalent experience
  • Considerable experience with administrative processes
  • Considerable experience in completing financial analysis
  • Considerable experience working with large datasets
  • Considerable experience preparing formal contractual documents
  • Considerable experience coordinating management response
  • Experience preparing business cases and feasibility studies
  • Proficiency in MS Office (Excel, Visio, PowerPoint)

Work Rights

Not specified

Tailored Resume

Cover Letter