Reservations Sales Agent - Protea Hotel Fire & Ice! By Marriott Cape Town

Marriott

Cape Town, South Africa
**
Process reservation requests via phone fax or mail
Verify room availability and rate information
Apply up-selling techniques to maximize revenue
** Marriott is seeking a Reservations Sales Agent for the Protea Hotel Fire & Ice in Cape Town, South Africa. The role involves processing reservation requests, addressing guest inquiries, and maximizing revenue through effective sales techniques. **

Job Summary

  • The role involves processing all reservation requests, changes, and cancellations received by phone, fax, or mail while ensuring accuracy.
  • Employees must follow sales techniques to maximize revenue by suggesting alternate dates and directing guests to sister properties when necessary.
  • The position requires welcoming every guest with a smile, using their name when possible, and providing a fond farewell.

Matching Summary

Match Score: 75

** Marriott is seeking a Reservations Sales Agent for the Protea Hotel Fire & Ice in Cape Town, South Africa. The role involves processing reservation requests, addressing guest inquiries, and maximizing revenue through effective sales techniques. **

Skills & Requirements

Must-have

  • Process reservation requests via phone fax or mail
  • Verify room availability and rate information
  • Apply up-selling techniques to maximize revenue
  • Input accurate data into reservation system
  • Explain guarantee and cancellation policies clearly

Nice-to-have

  • Anticipate guest service needs proactively
  • Engage guests in conversation about stay details
  • Maintain positive working relationships with team
  • Demonstrate integrity and dependability daily
  • Handle sensitive issues with tact and diplomacy

Key Requirements

  • High school diploma or G.E.D. equivalent
  • No related work experience required
  • No supervisory experience required

Work Rights

Not specified

Tailored Resume

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