Dexcom Inc. is seeking a Spanish Bilingual Technical Support Representative to provide troubleshooting assistance and customer support for patients using their continuous glucose monitoring products. The role involves engaging with patients and medical professionals to ensure high-quality technical support while working in a hybrid environment
Job Summary
The role involves providing high-quality technical support and troubleshooting assistance to patients, parents, and caretakers using Dexcom's continuous glucose monitoring products.
Employees will serve as the first point of contact for inquiries regarding mobile apps, cloud software, and hardware while ensuring compliance with regulatory standards.
The company offers a comprehensive benefits program, growth opportunities on a global scale, and access to career development through in-house learning programs.
Matching Summary
Match Score: 85
Dexcom Inc. is seeking a Spanish Bilingual Technical Support Representative to provide troubleshooting assistance and customer support for patients using their continuous glucose monitoring products. The role involves engaging with patients and medical professionals to ensure high-quality technical support while working in a hybrid environment.
Skills & Requirements
Must-have
Fluency in English and Spanish
Experience with iOS and Android mobile apps
Troubleshooting Windows and Mac OS X systems
Knowledge of cloud-based reporting systems
Strong verbal communication skills
Nice-to-have
Experience supporting social media channels
Ability to work rotating schedules including weekends
Empathy for patients managing diabetes
Willingness to learn new biosensing technologies
Experience with customer advocacy coordination
Key Requirements
HND level education or 1+ years experience
2-4 years of related customer/technical support experience