Remote Support Technician

ManTech

McLean, VA, USA
On-site
Itil-based processes
Remote desktop repairs
Windows active directory
ManTech is looking for a motivated Remote Support Technician to join their team in McLean, VA. The position involves providing IT support for government intelligence agencies, requiring a TS/SCI clearance. The ideal candidate should have relevant technical experience and be comfortable working in a 24/7 operational environment

Job Summary

  • Join a dynamic team at the forefront of national security, providing advanced solutions to government intelligence agencies.
  • Utilize ITIL-based processes to efficiently manage and resolve incoming incidents, service requests, and demands, ensuring timely and accurate issue tracking.
  • Troubleshoot, analyze, and resolve hardware, software, and network issues, performing remote desktop repairs and minimizing escalations to Tier 3 support.

Matching Summary

Match Score: 85

ManTech is looking for a motivated Remote Support Technician to join their team in McLean, VA. The position involves providing IT support for government intelligence agencies, requiring a TS/SCI clearance. The ideal candidate should have relevant technical experience and be comfortable working in a 24/7 operational environment.

Skills & Requirements

Must-have

  • ITIL-based processes
  • remote desktop repairs
  • Windows Active Directory
  • TCP/IP networking
  • 24x7 operational team

Nice-to-have

  • strong communication skills
  • adaptability to changing tasks
  • eagerness to learn new skills

Key Requirements

  • High School Diploma with 6 years of experience
  • Associate’s Degree with 4 years of experience
  • Bachelor’s Degree with 2 years of experience
  • TS/SCI with Polygraph clearance

Work Rights

TS/SCI w/ Poly

Tailored Resume

Cover Letter