Fair compensation; not specified; health insurance...
On-site
Incident management and triage experience
Sla compliance and ticket prioritization
Proactive data connection health monitoring
Flanks is seeking a Technical Support Specialist to enhance their SaaS platform's reliability and client support. The role involves managing support operations, ensuring SLA compliance, and collaborating across teams to resolve issues in a fast-paced fintech environment
Job Summary
Flanks is a fast-growing fintech startup revolutionizing wealth management by providing a unified SaaS platform for financial institutions.
The Technical Support Specialist will own client-facing support operations, ensuring SLA compliance and maintaining the health of data connections.
The company offers a hybrid work model, flexible hours, health insurance, and a yearly training budget to support professional growth.
Matching Summary
Match Score: 85
Flanks is seeking a Technical Support Specialist to enhance their SaaS platform's reliability and client support. The role involves managing support operations, ensuring SLA compliance, and collaborating across teams to resolve issues in a fast-paced fintech environment.
Salary
Fair compensation; Not specified; Health insurance and flexible compensation with Alan
Skills & Requirements
Must-have
Incident management and triage experience
SLA compliance and ticket prioritization
Proactive data connection health monitoring
Cross-functional coordination with Tech and Finance