Senior Quality Manager, Customer Advocacy

Thermo Fisher Scientific UK

Multiple Locations
Base: $118,100.00–$165,000.00; bonus/equity: varia...
Customer quality issue management
Quality performance communication
Data analysis and reporting
The Senior Quality Manager plays a critical role in delivering a consistent, high-quality customer experience across the BioProduction Group

Job Summary

  • The Senior Quality Manager plays a critical role in delivering a consistent, high-quality customer experience across the BioProduction Group.
  • This position provides support across four BPG divisions ensuring consistent customer engagement and proactive improvement.
  • The role involves leading complex customer quality issues and driving internal actions for timely resolution.

Matching Summary

The Senior Quality Manager plays a critical role in delivering a consistent, high-quality customer experience across the BioProduction Group.

Salary

Base: $118,100.00–$165,000.00; Bonus/Equity: Variable annual bonus; Benefits: Comprehensive Total Rewards package

Skills & Requirements

Must-have

  • Customer quality issue management
  • Quality performance communication
  • Data analysis and reporting

Nice-to-have

  • Strong quality culture
  • Collaborative mindset
  • Customer-focused approach

Key Requirements

  • Bachelor’s Degree in Science
  • 7-10 years’ experience in pharmaceutical
  • ASQ or similar quality certification preferred

Work Rights

Not specified

Tailored Resume

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