Customer Success Specialist

LSEG

Tokyo, Japan
4d onsite
Financial industry knowledge required
Proficiency in japanese and english
Customer intelligence and feedback into crm
The Digital Customer Success Manager plays a key role in improving customer experience by leveraging a network of experts across LSEG along with an at scale framework, to ensure customers’ business objectives are achieved though full utilization of solutions into the daily workflow of end-users

Job Summary

  • The Digital Customer Success Manager plays a key role in improving customer experience by leveraging a network of experts across LSEG along with an at scale framework, to ensure customers’ business objectives are achieved though full utilization of solutions into the daily workflow of end-users.
  • Provide customers with a differentiated customer experience through a combination of digital and traditional CSM strategies, helping them to realise the full value of our Risk solutions.
  • LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Matching Summary

The Digital Customer Success Manager plays a key role in improving customer experience by leveraging a network of experts across LSEG along with an at scale framework, to ensure customers’ business objectives are achieved though full utilization of solutions into the daily workflow of end-users.

Skills & Requirements

Must-have

  • Financial industry knowledge required
  • Proficiency in Japanese and English
  • Customer intelligence and feedback into CRM
  • Build positive relationships with decision makers
  • Leveraging a network of experts

Nice-to-have

  • Digital and traditional CSM strategies
  • Collaborative and creative culture
  • Sustainability across global business
  • Drive financial stability and empower economies

Key Requirements

  • University degree or relevant work experience
  • Financial industry knowledge
  • Map customer business process to product capability
  • Executive engagement skills
  • Facilitating customer meetings

Work Rights

Not specified

Tailored Resume

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