Team Leader

WNS Global Services (Australia) Pty Ltd

Cape Town, South Africa
On-site
Team management 15-25 staff
Day-to-day operations management
Client liaison daily/weekly
WNS Global Services is seeking a Team Leader in Cape Town, South Africa, to manage a team of 15-25 staff, focusing on operational excellence in a fast-paced Business Process Management environment. The ideal candidate should possess strong leadership, communication, and people management skills, while the role offers opportunities for professional development and community engagement

Job Summary

  • Manage a team of 15-25 staff and oversee day-to-day operations, ensuring contractual deliverables are met through client liaison.
  • Drive team performance, manage KPIs, handle escalations, and foster a positive customer experience in a 24*7 environment.
  • WNS offers role clarity, coaching, professional development, and a structured career path, emphasizing employee experience and community contribution.

Matching Summary

Match Score: 85

WNS Global Services is seeking a Team Leader in Cape Town, South Africa, to manage a team of 15-25 staff, focusing on operational excellence in a fast-paced Business Process Management environment. The ideal candidate should possess strong leadership, communication, and people management skills, while the role offers opportunities for professional development and community engagement.

Skills & Requirements

Must-have

  • Team management 15-25 staff
  • Day-to-day operations management
  • Client liaison daily/weekly
  • Contractual deliverables met
  • KPI management and reporting
  • Customer/client escalations
  • 24*7 environment, split shifts

Nice-to-have

  • Collaborative management style
  • Solutions mind-set
  • Passion to drive customer experience
  • Adaptability to team needs
  • Commitment to ethical standards

Key Requirements

  • Grade 12
  • US Night Shift role

Work Rights

Not specified

Tailored Resume

Cover Letter