Call Center Coordinator

Smartcop

Fully remote
Handle incoming support calls
Create and route support tickets
Coordinate technical support schedules
Answer incoming calls to the Amazing Charts support line and provide a professional and helpful first impression

Job Summary

  • Answer incoming calls to the Amazing Charts support line and provide a professional and helpful first impression.
  • Coordinate scheduling for technical support appointments and software upgrades, including billable engagements.
  • Opportunity to be part of a stable and growing organization with long term career potential.

Matching Summary

Answer incoming calls to the Amazing Charts support line and provide a professional and helpful first impression.

Skills & Requirements

Must-have

  • Handle incoming support calls
  • Create and route support tickets
  • Coordinate technical support schedules
  • Assist with administrative workflows
  • Communicate clearly with customers
  • Maintain accurate records and documentation

Nice-to-have

  • Friendly, professional, customer focused attitude
  • Collaborate effectively with remote teams
  • Enjoy coordinating between teams
  • Fast paced, remote environment

Key Requirements

  • Comfortable using ticketing systems
  • Comfortable using calendars
  • Comfortable using basic office software

Work Rights

Not specified

Tailored Resume

Cover Letter