Technical Engineer, Customer Support

Finastra

**
8 years technical support experience
Sql proficiency required
Unix and windows environment expertise
** Finastra is seeking a Technical Engineer for Customer Support to provide application and technical support for their payment products. The ideal candidate should have at least 8 years of experience in technical support, strong communication skills, and proficiency in SQL, UNIX, and Windows environments, among other technical requirements. **

Job Summary

  • Finastra is a global leader in financial services software supporting over 7,000 customers including 80% of the world's top 50 banks.
  • The role involves triaging functional application issues, guiding customer utilization of payment systems, and executing escalation procedures.
  • Employees enjoy unlimited vacation, hybrid working arrangements, and access to confidential therapy through an Employee Assistance Program.

Matching Summary

Match Score: 75

** Finastra is seeking a Technical Engineer for Customer Support to provide application and technical support for their payment products. The ideal candidate should have at least 8 years of experience in technical support, strong communication skills, and proficiency in SQL, UNIX, and Windows environments, among other technical requirements. **

Skills & Requirements

Must-have

  • 8 years technical support experience
  • SQL proficiency required
  • UNIX and Windows environment expertise
  • IBM MQ or ActiveMQ knowledge
  • Banking payments domain experience
  • ISO and SWIFT message formats

Nice-to-have

  • Kubernetes familiarity
  • Power BI skills
  • Jenkins experience
  • Java foundational understanding
  • Shell scripting background
  • SaaS software support experience

Key Requirements

  • Minimum 8 years technical support experience
  • Bachelor's Degree required
  • Experience with SaaS software platforms

Work Rights

Not specified

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