Customer Service Representative Patient Billing Solutions

Mass General Brigham Incorporated

Somerville, MA, United States
Base: $17.71 - $25.28phly; bonus/equity: not speci...
Fully remote
Resolve guarantor account balances
Respond to patient inquiries
Medical billing and insurance processing
The team is growing and hiring Remote Customer Service Representatives to review and resolve guarantor account balances

Job Summary

  • The team is growing and hiring Remote Customer Service Representatives to review and resolve guarantor account balances.
  • Responsibilities include responding to patient inquiries, securing payments, making adjustments, and resolving registration or insurance issues.
  • This is a remote role requiring a quiet, secure, stable, compliant work station with specific working hours and video interviews.

Matching Summary

The team is growing and hiring Remote Customer Service Representatives to review and resolve guarantor account balances.

Salary

Base: $17.71 - $25.28/Hourly; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • resolve guarantor account balances
  • respond to patient inquiries
  • medical billing and insurance processing
  • HIPAA Privacy guidelines
  • Epic billing systems knowledge

Nice-to-have

  • customer service and collections experience
  • positive open-minded can-do attitude
  • collaborate with others
  • team perspective

Key Requirements

  • High School diploma or GED equivalent
  • 1-3 years relevant experience
  • Associates Degree preferred
  • Effective communication, organizational and problem-solving skills

Work Rights

Not specified

Tailored Resume

Cover Letter