Customer Relations Specialist

Suburban Ford of Waterford

Waterford, US
Not specified
Leading cr process management
Call sales customers for follow-up
Coach team members on communication
Suburban Ford of Waterford is seeking a Customer Relations Specialist who excels in customer service and is driven to improve continuously. The role involves managing customer relations processes, enhancing team communication skills, and ensuring customer satisfaction through follow-ups

Job Summary

  • The role involves leading customer relations process management by observing, installing, and training approved processes at assigned stores.
  • Employees will call sales customers to follow up on their experience and satisfaction with their vehicle while coaching team members on improving communication skills.
  • This position is part of the Lithia Motors family, the fourth largest auto dealership group in the country with over 180 stores.

Matching Summary

Match Score: 75

Suburban Ford of Waterford is seeking a Customer Relations Specialist who excels in customer service and is driven to improve continuously. The role involves managing customer relations processes, enhancing team communication skills, and ensuring customer satisfaction through follow-ups.

Skills & Requirements

Must-have

  • Leading CR process management
  • Call sales customers for follow-up
  • Coach team members on communication
  • Available on Saturday

Nice-to-have

  • Drive to perform and excel
  • Positive team environment experience
  • Honest simpler buying experience mindset

Key Requirements

  • Excellent time management skills
  • Saturday availability required

Work Rights

Not specified

Tailored Resume

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