Concierge & Communication Agent

Four Seasons Hotels & Resorts

Kyoto, Japan
Guest request fulfillment
Local knowledge and recommendations
Handling guest inquiries
Respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies

Job Summary

  • Respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.
  • Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
  • Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service.

Matching Summary

Respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

Skills & Requirements

Must-have

  • Guest request fulfillment
  • Local knowledge and recommendations
  • Handling guest inquiries
  • Maintaining information accuracy
  • Professional guest interaction

Nice-to-have

  • Genuine heart in service
  • Creating lasting impressions
  • Commitment to excellence
  • Team collaboration

Key Requirements

  • Fluent Japanese
  • Fluent English

Work Rights

Not specified

Tailored Resume

Cover Letter