Analyst – Scheduler & Real-time Analytics-wfm

Amex GBT

Bangalore, India
Advanced proficiency in iex and cisco tools
Real-time performance monitoring
Scheduling optimization and intraday management
Amex GBT is committed to fostering an inclusive and collaborative culture where every voice is valued

Job Summary

  • Amex GBT is committed to fostering an inclusive and collaborative culture where every voice is valued.
  • The Lead Analyst will play a crucial role in enhancing contact center efficiency through strategic scheduling and real-time management.
  • Employees enjoy flexible benefits, travel perks, and opportunities for professional development.

Matching Summary

Amex GBT is committed to fostering an inclusive and collaborative culture where every voice is valued.

Skills & Requirements

Must-have

  • Advanced proficiency in IEX and Cisco tools
  • Real-time performance monitoring
  • Scheduling optimization and intraday management

Nice-to-have

  • Strong presentation capabilities
  • Ability to influence stakeholders
  • Experience in multi-skilled environments

Key Requirements

  • Minimum 4 years of call center operations experience
  • Minimum 24 months of dedicated Workforce Management experience
  • Bachelor's degree or certification in any field preferred

Work Rights

Not specified

Tailored Resume

Cover Letter