As a leading provider of software solutions for healthcare, we operate in 19 countries and employ nearly 9,000 dedicated professionals
Job Summary
As a leading provider of software solutions for healthcare, we operate in 19 countries and employ nearly 9,000 dedicated professionals.
In this role, you are responsible for the end-to-end experience of our customers in support and service – from the first contact to the final resolution.
We offer flexible work arrangements, professional development opportunities, and a strong focus on employee health and well-being.
Matching Summary
As a leading provider of software solutions for healthcare, we operate in 19 countries and employ nearly 9,000 dedicated professionals.
Skills & Requirements
Must-have
end-to-end customer journey responsibility
customer satisfaction improvement
data-driven optimization
customer journey analytics
automation and standardization
Nice-to-have
passion for customer satisfaction
curious and eager to shape transformation
AI in eHealth inspiration
Key Requirements
Several years of experience in CX, service design, or customer operations
Academic background in business, psychology, informatics, or service design
Experience with CX platforms (Salesforce, ServiceNow, Zendesk, etc.)
Data-driven working style and analytical skills
Process-oriented thinking and affinity for scalable service excellence