Supervisor, Contact Center (h)

Miami Ja

Miami, FL, USA
Fully remote
Supervising contact center agents
Monitoring service and productivity metrics
Effective communication skills
The individual in this position is part of the UHealth Connect Contact Center and will be responsible for creating a culture of empathy and service excellence. Success in this position requires the ability to manage, motivate, and encourage agents through positive communication and feedback. The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, and tuition remission

Job Summary

  • The individual in this position is part of the UHealth Connect Contact Center and will be responsible for creating a culture of empathy and service excellence. Success in this position requires the ability to manage, motivate, and encourage agents through positive communication and feedback. The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, and tuition remission.

Matching Summary

The individual in this position is part of the UHealth Connect Contact Center and will be responsible for creating a culture of empathy and service excellence. Success in this position requires the ability to manage, motivate, and encourage agents through positive communication and feedback. The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, and tuition remission.

Skills & Requirements

Must-have

  • supervising contact center agents
  • monitoring service and productivity metrics
  • effective communication skills

Nice-to-have

  • teamwork and collaboration
  • positive communication and feedback
  • motivating and encouraging agents

Key Requirements

  • High School Diploma or equivalent
  • Minimum 4 years of relevant experience
  • Bachelor’s Degree in relevant field preferred

Work Rights

Not specified

Tailored Resume

Cover Letter