Vpro Product Support Engineer

Intel

Hillsboro, Oregon, US
$149,600.00-245,160.00 usd; not specified; not spe...
Hybrid
Direct technical assistance to enterprise customers
Troubleshoot and resolve technical issues
Develop and deliver training programs
Provide direct technical assistance to enterprise customers and support center agents, serving as the primary point of consultation and escalation for complex vPro product issues

Job Summary

  • Provide direct technical assistance to enterprise customers and support center agents, serving as the primary point of consultation and escalation for complex vPro product issues.
  • Partner with business Unit engineers, global support teams, and internal stakeholders to research, troubleshoot, and resolve technical issues while driving root cause analysis and corrective actions.
  • We offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock bonuses, and benefit programs which include health, retirement, and vacation.

Matching Summary

Provide direct technical assistance to enterprise customers and support center agents, serving as the primary point of consultation and escalation for complex vPro product issues.

Salary

$149,600.00-245,160.00 USD; Not specified; Not specified

Skills & Requirements

Must-have

  • Direct technical assistance to enterprise customers
  • Troubleshoot and resolve technical issues
  • Develop and deliver training programs
  • Represent customer perspectives in product development
  • Create technical support content
  • Optimize Intel product capabilities

Nice-to-have

  • Improve Customer Experience
  • Interpret Voice of the Customer
  • Drive product enhancements
  • Trusted technical advisor
  • Creative abilities

Key Requirements

  • 5+ years of experience in enterprise system management
  • Experience with OSI model
  • Experience with Windows Server
  • Experience with 802.1x, Cisco NAC, Microsoft NPS and PKI
  • Hands-on experience troubleshooting TLS
  • Bachelor's degree in related technical field

Work Rights

Not specified

Tailored Resume

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