Its Sr Technology Support Specialist

Lithia & Driveway

Temple Terrace, Florida, United States
Base: $70,000-$105,000 annually; starting pyy: $70...
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8+ years it support experience
Troubleshoot windows apple networking
Manage major incidents resolution
** Lithia & Driveway is seeking a Senior Technology Support Specialist to provide tier 2 technical support across multiple locations in Florida. The role involves troubleshooting hardware and software issues, managing incidents, and enhancing operational efficiency while ensuring excellent customer service. **

Job Summary

  • This role provides Tier 2 advanced technical support for Lithia & Driveway stores companywide with frequent travel required.
  • The position involves troubleshooting hardware, software, networking, mobile, and telephony issues while managing major incidents.
  • Candidates must have 8+ years of IT support experience and strong knowledge of ITIL methodologies to succeed in this service desk environment.

Matching Summary

Match Score: 75

** Lithia & Driveway is seeking a Senior Technology Support Specialist to provide tier 2 technical support across multiple locations in Florida. The role involves troubleshooting hardware and software issues, managing incidents, and enhancing operational efficiency while ensuring excellent customer service. **

Salary

Base: $70,000-$105,000 annually; Starting pay: $70,000-80,000; Benefits: Medical, Dental, Vision, 401(k), PTO

Skills & Requirements

Must-have

  • 8+ years IT support experience
  • Troubleshoot Windows Apple networking
  • Manage Major Incidents resolution
  • Service Desk Call Center environment
  • ITIL Service Management principles

Nice-to-have

  • Retail automotive hardware knowledge
  • Process improvement and automation skills
  • International travel availability
  • Mentoring and training team members
  • Excellent customer service focus

Key Requirements

  • 8+ years of IT support experience
  • Bachelor's degree in IT preferred
  • ITIL certification preferred
  • High School graduate or equivalent
  • 18 years or older

Work Rights

Not specified

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