Teller Install Supervisor

jackhenry.dev

Birmingham, AL, USA
On-site
Supervise product support specialists
Provide implementation assistance
Application training
The Teller Install Supervisor will provide direct supervision to product support specialists and provides implementation assistance, application training, and problem resolution to customers

Job Summary

  • The Teller Install Supervisor will provide direct supervision to product support specialists and provides implementation assistance, application training, and problem resolution to customers.
  • This position may be worked remotely within the United States.
  • At Jack Henry, we’re more than a technology company, we’re a force for good in financial services.

Matching Summary

The Teller Install Supervisor will provide direct supervision to product support specialists and provides implementation assistance, application training, and problem resolution to customers.

Skills & Requirements

Must-have

  • supervise product support specialists
  • provide implementation assistance
  • application training
  • problem resolution to customers
  • liaison between company and customers
  • successful installation of company products
  • analyze resource requirements for installations
  • assign installation team members
  • software support remotely and at customer site
  • coach and discipline employees
  • assist subordinates with difficult inquiries
  • train Application Support Analysts
  • ensure successful installation
  • identify items outside standard installation scope
  • participate in project pricing activities
  • establish guidelines and timeframes
  • participate in sales turnover meetings
  • document issues
  • maintain customer issue list
  • monitor all phases of installation
  • escalate issues when necessary
  • maintain effective communication with customer
  • resolve complex problems
  • convey customer feedback to product development
  • write performance appraisals
  • mentor and coach employees
  • serve as escalation point

Nice-to-have

  • excellent knowledge of financial industry
  • excellent knowledge of JHA products
  • strong communication skills
  • strong customer interaction skills
  • strong organizational skills
  • convert financial institutions to JHA software
  • train customers to use JHA software
  • meet aggressive deadlines

Key Requirements

  • Minimum 6 years of experience installing, configuring, or supporting Jack Henry banking software, specifically Teller, Core and Non-Core Director environments.
  • Strong understanding of core banking operations, teller workflows, transaction processing, and branch hardware integrations.
  • Leadership experience; supervising or leading teams.

Work Rights

Not specified

Tailored Resume

Cover Letter