The purpose of the Customer Service Agent job family is to receive, understand, route and handle customer requests that are received via multiple contact channels, including the creation of service work orders and communicating status and solutions to the customer
Job Summary
The purpose of the Customer Service Agent job family is to receive, understand, route and handle customer requests that are received via multiple contact channels, including the creation of service work orders and communicating status and solutions to the customer.
This is an office role where you will be working in-person at least 3 days per week.
Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.
Matching Summary
The purpose of the Customer Service Agent job family is to receive, understand, route and handle customer requests that are received via multiple contact channels, including the creation of service work orders and communicating status and solutions to the customer.
Salary
Base: $20.00-$31.00 per hour; Bonus/Equity: Annual incentive bonus, sales commission or long-term incentives may be offered; Benefits: Generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement
Skills & Requirements
Must-have
Handle inbound customer service calls
Provide accurate answers to questions
Enter orders accurately and efficiently
Process account payments
De-escalate dissatisfied customers
Communicate with professionalism and empathy
Nice-to-have
Calm under pressure
Problem solver
Takes ownership
Nurture customer relationships
Drive Net Promoters
Key Requirements
High School Diploma or vocational certification required
Bachelor’s Degree preferred
Microsoft Office experience
US work authorization required
Reside in or within commuting distance to Nashville, TN