Service Advisor / Administrator

Capita

Manchester, United Kingdom
Competitive starting salary; benefits: compyny mat...
Hybrid
Experience in fca regulated life & pensions sector
Proven customer service role experience
Excellent accuracy and attention to detail
The role involves processing same-day customer ISA requests from retail and institutional clients while meeting strict SLA deadlines

Job Summary

  • The role involves processing same-day customer ISA requests from retail and institutional clients while meeting strict SLA deadlines.
  • Candidates must ensure all services align with relevant regulatory and legal frameworks within the FCA regulated Life & Pensions sector.
  • Capita offers competitive benefits including company matched pension, life assurance, and extensive training opportunities for career development.

Matching Summary

The role involves processing same-day customer ISA requests from retail and institutional clients while meeting strict SLA deadlines.

Salary

Competitive starting salary; Benefits: Company matched pension, life assurance, cycle2work scheme, 15 weeks paid leave; Not specified

Skills & Requirements

Must-have

  • Experience in FCA regulated Life & Pensions sector
  • Proven customer service role experience
  • Excellent accuracy and attention to detail
  • Ability to prioritize workload under pressure
  • Adherence to data protection guidelines

Nice-to-have

  • Passion for helping people
  • Empathy and ownership of customer problems
  • Confident communicator with professional manner
  • Flexible team member willing to support others
  • Fast learner with strong problem-solving skills

Key Requirements

  • Previous experience in FCA regulated Life & Pensions / Savings sector
  • Demonstrable previous experience in a customer service role
  • High standard of vocabulary and grammar
  • Telephone and computer literate

Work Rights

Not specified

Tailored Resume

Cover Letter