Asia Itsm- Service Reliability Lead

Sunlife Com Hk

Service improvement leadership
Itsm processes experience
Data-driven improvement initiatives
The Service Reliability Lead is responsible for leading the Continual Service Improvement practice across IT services

Job Summary

  • The Service Reliability Lead is responsible for leading the Continual Service Improvement practice across IT services.
  • This role involves defining and driving improvement initiatives to enhance service quality and operational efficiency.
  • You will collaborate with service owners and leadership to ensure improvements are prioritized and measured for value realization.

Matching Summary

The Service Reliability Lead is responsible for leading the Continual Service Improvement practice across IT services.

Skills & Requirements

Must-have

  • Service Improvement Leadership
  • ITSM processes experience
  • Data-driven improvement initiatives

Nice-to-have

  • Strong communication skills
  • Team collaboration
  • Leadership in service management

Key Requirements

  • Experience with ITIL best practices
  • Proven track record in service performance analysis
  • Ability to lead process optimization initiatives

Work Rights

Not specified

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