Technical Account Specialist

NTT Communications

Fully remote
Seasoned diagnosis and troubleshooting experience
Global it organization tac handling experience
Coding and development for general automation
NTT Communications is seeking a Technical Account Specialist to manage the technical aspects of client relationships, ensuring high-quality service delivery and client satisfaction. The ideal candidate will possess strong interpersonal skills, technical expertise, and a client-centric approach

Job Summary

  • The Technical Account Specialist acts as a trusted advisor responsible for managing all technical aspects of the company's relationship with its clients.
  • This role requires seasoned experience in diagnosis, troubleshooting, and handling TAC within a global IT organization.
  • NTT DATA is a $30+ billion business leader serving 75% of the Fortune Global 100 with a commitment to diversity and inclusion.

Matching Summary

Match Score: 85

NTT Communications is seeking a Technical Account Specialist to manage the technical aspects of client relationships, ensuring high-quality service delivery and client satisfaction. The ideal candidate will possess strong interpersonal skills, technical expertise, and a client-centric approach.

Skills & Requirements

Must-have

  • Seasoned diagnosis and troubleshooting experience
  • Global IT organization TAC handling experience
  • Coding and development for general automation
  • Management agent and redundancy concepts knowledge
  • Remote console architecture expertise
  • Root cause analysis and problem ticket documentation

Nice-to-have

  • ITIL certification
  • Strong stakeholder relationship building skills
  • Ability to work in pressurized environments
  • Active listening and paraphrasing techniques
  • Adaptability to changing circumstances
  • Passion for exceeding client expectations

Key Requirements

  • Bachelor's degree in Information Technology or related field
  • Seasoned experience in Technical Account Manager role
  • Experience with management agent and remote console architecture
  • ITIL certification (highly desirable)

Work Rights

Not specified

Tailored Resume

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