HP, Inc. is seeking a Quality Lead for their Service Desk in India, responsible for ensuring high-quality support services through monitoring, training, and continuous improvement initiatives. The ideal candidate will have a background in IT service management, particularly in quality assurance, with strong analytical and leadership skills
Job Summary
The Quality Lead is responsible for ensuring consistent delivery of high-quality support services to end users through rigorous monitoring and evaluation.
This role involves developing quality standards, conducting audits, and providing targeted training to enhance team technical and customer service skills.
The position requires analyzing performance data to drive continuous improvement initiatives and optimize workflows in alignment with organizational goals.
Matching Summary
Match Score: 85
HP, Inc. is seeking a Quality Lead for their Service Desk in India, responsible for ensuring high-quality support services through monitoring, training, and continuous improvement initiatives. The ideal candidate will have a background in IT service management, particularly in quality assurance, with strong analytical and leadership skills.
Skills & Requirements
Must-have
3+ years service desk experience
ITIL framework knowledge
quality monitoring tools proficiency
Nice-to-have
strong coaching and mentoring skills
data-driven process improvement mindset
empathetic customer service approach
Key Requirements
Bachelor's degree in IT or Business Administration