Front Desk Agent | Glassboro Courtyard

Shaner Hotels

Glassboro, NJ, United States
Handle guest complaints
Process check-ins and check-outs
Adhere to payment policies
Handle guest complaints ensuring guest satisfaction

Job Summary

  • Handle guest complaints ensuring guest satisfaction.
  • Process all check-ins and check-outs according to established hotel requirements.
  • Provide superior guest services including check-in/check-out hotel guests courteously and efficiently.

Matching Summary

Handle guest complaints ensuring guest satisfaction.

Skills & Requirements

Must-have

  • Handle guest complaints
  • Process check-ins and check-outs
  • Adhere to payment policies
  • Generate daily reports
  • Resolve room status discrepancies

Nice-to-have

  • Engaging technology
  • Inviting flexible spaces
  • On-site dining and drinks
  • Knowledge of local activities

Key Requirements

  • High school graduate or equivalent
  • Minimum one year customer service experience
  • Previous hotel experience preferred
  • Ability to communicate effectively
  • Computer experience preferred
  • Bilingual English/Spanish a plus

Work Rights

Not specified

Tailored Resume

Cover Letter