At Gorgias, we’re building a unified AI agent platform that sells, supports, and re-engages customers across the entire ecommerce journey
Job Summary
At Gorgias, we’re building a unified AI agent platform that sells, supports, and re-engages customers across the entire ecommerce journey.
As a Commercial Customer Success Manager, you will serve as a strategic partner to ecommerce merchants by driving product adoption, automation maturity, and long-term success.
Gorgias fosters an inclusive environment with a strong focus on AI enablement, providing premium AI tools and encouraging knowledge sharing across teams.
Matching Summary
At Gorgias, we’re building a unified AI agent platform that sells, supports, and re-engages customers across the entire ecommerce journey.
Skills & Requirements
Must-have
Manage high-volume commercial accounts
Drive product adoption and optimization
Implement AI-powered workflows
Customer health and risk management
Cross-functional team collaboration
Nice-to-have
Experience with ecommerce support operations
Interest in AI for customer support
Strong communication and organizational skills
Curious and detail-oriented mindset
Support-oriented and hands-on approach
Key Requirements
2+ years in Customer Success or related SaaS role
Experience managing a high-volume portfolio
Strong communication skills
Experience with ecommerce or automation tools preferred