English Customer Support Agent - Fixed Term

Aristocrat Leisure

Malta
On-site
Respond promptly and professionally
Provide accurate information and support
Resolve customer complaints efficiently
Aristocrat Leisure is seeking an English Customer Support Agent for a fixed-term position in Malta. The role involves responding to customer inquiries, resolving issues, and ensuring high customer satisfaction in a regulated online gaming environment

Job Summary

  • Respond promptly and professionally to customer inquiries via live chat and email.
  • Provide accurate information and support to players regarding games, promotions, accounts, and technical issues.
  • Collaborate with other departments, such as Safer Gambling, Fraud, AML, Payments, and Marketing, to resolve complex issues and improve service delivery and protect customers from potential gambling harm.

Matching Summary

Match Score: 85

Aristocrat Leisure is seeking an English Customer Support Agent for a fixed-term position in Malta. The role involves responding to customer inquiries, resolving issues, and ensuring high customer satisfaction in a regulated online gaming environment.

Skills & Requirements

Must-have

  • Respond promptly and professionally
  • Provide accurate information and support
  • Resolve customer complaints efficiently
  • Assist with account verification processes
  • Collaborate with other departments

Nice-to-have

  • Enhance player experience
  • Continuous improvement of service skills

Key Requirements

  • Fixed Term contract
  • Mandatory background screening
  • Authorized to work in Malta

Work Rights

Not specified

Tailored Resume

Cover Letter