Base: $25.34 - $36.75; bonus/equity: not specified...
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Routine end-user computing issue resolution
Itsm platform ticket response
Standard hardware deployment assistance
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The Jackson Laboratory is seeking a Technical Support Specialist I to provide foundational technical support for end-user computing systems and applications in Bar Harbor. The role requires strong customer service skills and involves troubleshooting routine issues, assisting with hardware deployments, and maintaining documentation standards.
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Job Summary
The Technical Support Specialist I provides foundational technical support for end-user computing systems and resolves routine issues under general direction.
This role is a high-value contributor to sustaining JAX IT Support Excellence by following ITIL-aligned processes for incident and request activities.
The Jackson Laboratory is an independent nonprofit biomedical research institution dedicated to discovering precise genomic solutions for disease.
Matching Summary
Match Score: 75
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The Jackson Laboratory is seeking a Technical Support Specialist I to provide foundational technical support for end-user computing systems and applications in Bar Harbor. The role requires strong customer service skills and involves troubleshooting routine issues, assisting with hardware deployments, and maintaining documentation standards.
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Salary
Base: $25.34 - $36.75; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Routine end-user computing issue resolution
ITSM platform ticket response
Standard hardware deployment assistance
Basic operating system troubleshooting
Documentation of work performed
Nice-to-have
Strong customer service commitment
Collaboration with senior team members
Knowledge base article contribution
Ongoing technical learning mindset
Key Requirements
High School Diploma or GED required
One to three years of technical support experience
CompTIA ITF+ or CompTIA A+ certification preferred
Associate's degree in IT or related field preferred