Provide phone and email technical support for end-users to resolve any hardware or software issues
Job Summary
Provide phone and email technical support for end-users to resolve any hardware or software issues.
Monitor and troubleshoot client backups, escalate client issues through the proper channels, and manage cases according to defined case impact and priority.
We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients.
Matching Summary
Provide phone and email technical support for end-users to resolve any hardware or software issues.
Skills & Requirements
Must-have
Technical support for end-users
Workstation, server, network troubleshooting
Office 365 administration
Windows Server administration
MAC/iOS administration
Client backup monitoring
ITSM tools and processes
Active Directory & M365 Administration
Azure AD, SharePoint, Teams Administration
Nice-to-have
Instill confidence in a changing world
Inspiring and empowering environment
Exceptional people and inclusive culture
Phone calls handling skills
Excellent communication skills
Key Requirements
5-8 years of experience in technical helpdesk or IT related role
Degree or Certification in IT related field
Minimum 2+ years of hands-on experience with Mac/iOS support/Mobile devices
Minimum 2+ years of hands-on experience with Google Workspace /G-Suite
Minimum 3+ years of experience with Windows 10, Windows Server
Worked in Service Desk / Help Desk / Internal IT Environment