Customer Success Manager | Retail Analytics

Epicor

Minimum: $82,000 usd; maximum: $131,000 usd; benef...
Hybrid
Market share analytics
Data inquiry support
Customer requirement scoping
Epicor is seeking a Customer Success Manager to oversee Hardlines and Electrical Distributor customer portfolios, focusing on market share analytics and data inquiries. The role requires expertise in retail analytics, collaboration across teams, and effective communication with customers to ensure satisfaction and retention

Job Summary

  • Drive customer success by managing market share analytics, supporting data inquiries, and collaborating across teams to deliver impactful solutions.
  • Oversee customer retention, manage contract renewals, and support sales with KNAs and product expansion opportunities.
  • Epicor offers competitive pay and benefits, internal mobility, career development, an inclusive workplace, and work-life balance.

Matching Summary

Match Score: 85

Epicor is seeking a Customer Success Manager to oversee Hardlines and Electrical Distributor customer portfolios, focusing on market share analytics and data inquiries. The role requires expertise in retail analytics, collaboration across teams, and effective communication with customers to ensure satisfaction and retention.

Salary

Minimum: $82,000 USD; Maximum: $131,000 USD; Benefits: Comprehensive health and wellness benefits

Skills & Requirements

Must-have

  • Market share analytics
  • Data inquiry support
  • Customer requirement scoping
  • Retail customer experience
  • Big Data experience
  • Business Intelligence tools

Nice-to-have

  • Adaptability and self-motivation
  • Dynamic problem-solving skills
  • Process-driven mindset
  • Collaborative team player
  • AI-enabled tools familiarity

Key Requirements

  • 3+ years applicable experience
  • Bachelor’s degree preferred
  • Experience with retail-based customers
  • Experience with Big Data
  • Ability to manage large, multi-product segments
  • Proficiency with MS Office

Work Rights

Not specified

Tailored Resume

Cover Letter