DailyAI.Space is seeking a Support Systems & Routing Specialist to optimize their contributor support operations by managing and configuring systems like Zendesk. The role requires a detail-oriented individual with experience in support CRM systems and a strong analytical mindset to ensure efficient ticket distribution and system configurations
Job Summary
The role involves owning end-to-end Zendesk configuration including ticket forms, fields, macros, triggers, automations, SLAs, and views.
You will partner closely with Support Ops, Product, Engineering, and cross-functional stakeholders to translate operational needs into robust system configurations.
This position is ideal for someone who thrives in building and improving systems that others rely on daily while solving complex operational challenges at scale.
Matching Summary
Match Score: 85
DailyAI.Space is seeking a Support Systems & Routing Specialist to optimize their contributor support operations by managing and configuring systems like Zendesk. The role requires a detail-oriented individual with experience in support CRM systems and a strong analytical mindset to ensure efficient ticket distribution and system configurations.
Skills & Requirements
Must-have
Zendesk administration experience
Designing routing logic for tickets
Managing skills-based support systems
Cross-functional stakeholder collaboration
End-to-end system configuration ownership
Nice-to-have
Experience with operational data dashboards
SQL or data analysis for optimization
Basic Python or JavaScript scripting
Scaling support in fast-growing environments
Key Requirements
Administering Zendesk or similar support CRM systems